If for any reason you need to return your holiday gift or gift basket, please email us at :
returns@emelieroseltd.com and please include a brief explanation for your return. We will credit your account for the amount of the item, less a 20% restocking fee. Notification must be made within 7 days of receipt of the item.

Gift baskets must be returned in their original unopened condition with the packing slip. All other gifts should be returned in their original packaging with the packing slip.

Shipping and delivery charges are not refundable except in the case of damage by the shipping company. Return shipping is the responsibility of the buyer. We will credit your account as soon as we receive your return.

If an item in your gift basket is damaged, we will gladly replace the item free of charge. Just email us at : returns@emelieroseltd.com and follow the return instructions stated above.

If the entire gift basket is damaged during shipment, please notify us immediately at :
returns@emelieroseltd.com. You must retain all packaging materials for inspection by the carrier.

All returns should be sent to:
Emelie Rose Ltd
Attention: Returns Department
3218 Bayberry Rd
Ames, Iowa 50014